BUSINESS SYSTEMS & OPERATIONS ANALYST
Hi, I’m Jenny.
I improve business systems, simplify operational processes and turn complex information into practical business solutions.
I am a Business Systems & Operations professional with 14+ years of experience supporting global business platforms, analysing operational data, improving business processes and delivering executive reporting within international organisations.
In my current role at Antal International’s Global Headquarters, I support business systems used across more than 130 offices in over 40 countries, working closely with senior leadership, developers and international teams to ensure reliable platforms, accurate reporting and efficient operational processes.
I enjoy understanding how systems work, investigating problems and finding practical ways to improve the way people and technology work together.
WHAT I DO
Business Systems & Platform Administration
I administer business-critical platforms, backend configurations, consultant records, website content and operational workflows, ensuring systems remain accurate, reliable and easy to use for international teams.
Reporting & Data Analysis
I produce executive KPI reports, validate operational data, investigate inconsistencies and transform complex datasets into reliable business insights that support senior decision-making.
Technical Troubleshooting
I investigate website, CMS and platform issues, reproduce problems, document findings and collaborate closely with developers to identify root causes and validate solutions.
Process Improvement & User Support
I improve operational workflows by creating documentation, training materials and practical guidance that helps users adopt systems efficiently and consistently.
Professional profile
Over the past several years, my role has evolved far beyond design into business systems, operational analysis, platform administration and executive reporting.
Today, I work at the intersection of technology and business, supporting global systems, collaborating with developers, analysing operational data and helping senior stakeholders make informed decisions through accurate reporting and well-managed business processes.
Alongside my professional experience, I am actively developing Python, automation and data analysis skills through practical projects involving APIs, web scraping and workflow automation. My long-term goal is to combine strong operational experience with modern technical skills in a Business Systems, Business Analysis or Technical Operations role.
CORE EXPERTISE
Business Systems
- Business systems administration
- Platform configuration
- CMS & website operations
- User & consultant profile management
- Access & permissions support
- Data quality & validation
- Workflow optimisation
Business Analysis & Reporting
- Executive KPI reporting
- Operational data analysis
- Business process improvement
- Data validation
- Dashboard reporting
- Pivot Tables
- VLOOKUP
- SUMIF / SUMIFS
Technical Operations
- Technical troubleshooting
- Root cause investigation
- User Acceptance Testing (UAT)
- Developer collaboration
- Website migration & launch support
- Technical documentation
- User guides & training
Technical Skills
- Microsoft Excel (Advanced)
- Microsoft 365
- WordPress
- SourceFlow
- JotForm
- Adobe Creative Cloud (Photoshop, Illustrator, Premiere Pro, etc)
- Figma
- HTML
- Python (currently developing)
- REST APIs (learning)
- Web scraping (learning)
Professional Experience
Design Lead – Business Systems, Operations & Reporting
Antal International – Global Headquarters
London, UK | November 2018 – PresentSupport business operations across more than 130 offices in over 40 countries, ensuring global business systems, reporting processes and operational data remain accurate, reliable and aligned with business needs.
- Analyse business requirements while administering global business systems across 700+ consultant profiles, user accounts, office structures and recruitment workflows.
- Produce executive KPI dashboards and operational reports for the CEO, CFO and Board.
- Export, clean, validate and analyse operational datasets to support strategic decision-making.
- Improve reporting processes, increasing reporting accuracy and usability for senior stakeholders.
- Investigate platform and CMS issues, collaborating closely with developers to resolve technical problems.
- Support two global website transformation projects through testing, validation, user acceptance testing and post-launch support.
- Produce more than 50 technical guides, user manuals and training resources for international teams.
- Train users on business systems, website administration and operational workflows.
- Recognised with the Brand Builder of the Year and Support of the Year awards.
EARLIER EXPERIENCE
Earlier in my career, I worked across graphic design, website administration, IT support and video production for organisations including FIAT Chrysler Automobiles (FCA), Phonak Sonova, Yellow Pages and other UK and international clients.
Those roles strengthened my ability to combine analytical thinking, technical problem-solving, user support and digital project delivery—skills that naturally evolved into my current focus on business systems, operational analysis and process improvement.
